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Professional Registration, Disclosure, Disclaimer, Confidentiality, Data and Privacy Policy

Professional Qualifications: B.Pty (University of Queensland, (1995), MSc (Cardiff University, 2011). 

Member of The Chartered Society of Physiotherapy Reg No 073174

Registered with the Health Professionals Council Reg No PH51958  ​

Disclosure: All patient information, images, videos and examples of cases on here are written with full consent of the patient. 

Disclaimer: Whilst I am a Chartered Physiotherapist, I do not endorse or promote any specific brand or product in a professional capacity. My opinions on products are my own and are based on my professional and personal experiences. Onine information and blogs do not substitute for clinical diagnosis and management. In the case of health care concerns or persistent pain, consulting a GP or relevant health care professsional is advised.  

GDPR and patient confidentiality: for Policies relating to GDPR and patient  confidentiality please contact me directly. 


Data and Privacy Policy

This privacy policy is to advise that Claire Callaghan, Chartered Physiotherapist, is compliant with The General Data Protection Regulation (GDPR) rules. These rules mean that I am required to inform clients and representatives of my privacy terms to ensure that you understand how, when and why I may need and use your personal information.
I am registered with the Information Commissioner’s Office to ensure that I fully comply with all current and future requirements of data protection legislation.
Any personal details you share on paper will be kept securely; reasonable attempts will be made to ensure identifiable data is protected e.g. use of initialsI obtain personal data to enable me to comply with legal requirements in relation to your
occupational therapy assessment and treatment.
I will not share your information with third parties other than in arranging product trials or visits
where you have given prior consent or when writing to medical professionals on your behalf. The only information held by a third party are the names and email addresses of those who contact me via my website or those who subscribe to my newsletters. This data is held by Wix and subject to their data protection policies.

I request that all subscribers tick to acknowledge that they are happy with this and they can unsubscribe at any time, at which time their data will be removed from all data bases.

Information will be archived for my company auditing and accounting purposes.
Therapy assessment and treatment records will be kept on a secure cloud based system. Where records have been printed these will be kept in a secure, locked filing cabinet.
Clinical notes will be kept for 8 years in keeping with Health Care Professional Council guidelines.
Personal details stored by will include:
1. Name & Date of Birth
2. Address & Contact numbers/email
3. Client information sheet including history of current issues, other health professionals involved in your care and other information you wish to share.
Should you decide you do not wish to proceed with an assessment, these details will not be kept on file and will be deleted or destroyed.
Should you agree to the terms and conditions and commence therapy input the following information
will be collected:

Medical History including medication
Details of GP and other health professionals involved in your care
History of current issue and treatment to date
Family details relevant to your care and therapy
Employment details as relevant to your therapy
Details of your occupational therapy assessment and treatment

Photographs and videos are occasionally taken to provide further information to help develop your therapy plan. These will be uploaded and password protected. Consent will be gained before this is
carried out. 

I may use the information collected to:
Keep my records up to date
Produce reports and updates relating to your therapy input
Share information with relevant people and organisations
Make referrals to other therapists
Liaise with other professionals involved in your care
Liaise with organisations and charities that may be of assistance
Arrange agreed visits with company representatives for products that may help with your therapy programme
Liaise with other named contacts.
You have a right at any time to request a copy of the personal data I hold for you. I will deal with any request within 30 working days.
I take all reasonable measures to ensure your privacy is protected. I am committed to safe handling
and storage of personal information.
My systems are GDPR compliant.
Electronic documents are password protected
This Policy, forms part of, and should be read in conjunction with my Terms and Conditions.

Procedures for face to face appointments to minimise Covid - 19 transmission and ensure patient safety

You will be met in a place which minimises the need for you to pass other people. If using the clinical room at BS9 2DP, you will be met at the front entrance and then go to the back door. This way you do not have to pass any other people on entering and leaving the building.  You will be asked some screening questions and answers will be documented. 

Please read the below, which informs you of my procedures.

These are done to comply with Chartered Society of Physiotherapy, Physio First and Health Professional’s Council recommendations). See PPE requirements and


Before your appointment:

You will be screened prior to face to face treatment for COVID risk, in accordance with Chartered Society of Physiotherapy guidance and flowchart and Health Professionals Council guidance. This will be done via:

  1. Phone call or email

  2. COVID screening form and a consent form. Consent may be withdrawn at any time

If the risk outweighs the benefits, you will not be seen

I will ask you ahead of your appointment to complete a new face to face COVID 19 screening questionnaire. Please return this prior to the appointment.

I will ensure I have checked my temperature prior to seeing you, and will not see you if I have any signs and symptoms of COVID 19 or, to the best of my knowledge have been in contact with someone who has tested positive for COVID 19 in the last 10 days.


On the day:

Arrive at the appointment time. I will be wearing a mask. I will then sanitise my hands, put on my PPE (gloves, apron and, if doing assessment or treatment of the neck area, a visor), take your temperature.  You will be provided with a mask and asked to sanitise your hands. I will set up my treatment couch, wipe it down with antibacterial wipes and cover with paper. We will maintain social distancing where possible but the nature of the treatment will require me to have manual contact with you. You can withdraw consent at any time. We should both sanitise our hands at the end of the appointment, either by antibacterial gel or 20 seconds handwashing.

Manual contact:

I will do manual contact as is clinically indicated in order to assess you and treat you. Please note that guidelines recommended that clinical contact should be for a minimised where possible. 

Treatment area:

Ideally, treatment should take place in a well ventilated area, so I will take steps to ensure this.

No one else can enter the treatment area. No animals can enter the treatment area. 

Adults must come alone. Children under 16 must come with an accompanying adult.


All equipment is cleaned and disinfected between patients. All PPE, patient mask and plastic bag will be disposed of in accordance with CSP/Physio First guidelines. The facility is cleaned regularly in accordance with government guidance. The room is not used for the proceeding 24 hours by any other clinician, to help ensure your safety.


Please be aware - there are no toilets on site.

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