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  • Writer's pictureClaire Callaghan

How do online Physio consultations work?

Updated: Aug 10, 2020

In these changing times, Physios have adapted and are using technology to help you access treatment safely and effectively. Through virtual consultation, done online via Zoom, I can take a history, listen to your concerns, look at movements, do specific tests and provide a provisional diagnosis. I can then advise on management to alleviate pain, stiffness and give you a personalised exercise programme to have been providing detailed exercises for patients, complete with pictures and videos of how to do the exercises and how to progress them. I can also advise you on what to do and what not to do with regards to your current sport and exercise routines and guidance on liasing with other health and exercise professionals if necessary. My goal is to keep you active and painfree where possible.

How Zoom consultation works

1. Contact me: ph 07913233344, email or via the contact form. I can have a brief, free chat to ensure the Zoom virtual consult is the right approach for you (or signpost you to other options if not).

2. If we agree that a Zoom consult is the best way forward, you will receive an email with a link and a password to access the Zoom meeting.

3. You will receive a Personal Details and Medical Questionnaire to fill in prior to the meeting. Please fill this in, sign electronically and return it prior to the meeting.

4. Five minutes before your Physio Zoom meeting, using the device of your choice, click on

the Zoom link and follow the instructions for starting the session. Ideally you would use a tablet or PC for the session as the easier it is to see me and how I’m moving (e.g. showing you exercises), the higher the quality of the session. Ensure you join the Zoom meeting with computer audio and video

And voila! You are all set to resolve your pain and injury.

All information is confidential and transferred and stored in a manner consistent with GDPR requirements and to protect your privacy.

In recognition of the current circumstances and the inability to see people ‘in person’, I’ve adjusted my fees. Zoom consult is £38 for 40 minutes, including follow up supplementary material e.g. exercise videos and instructions, medical correspondence. I’m also covered by some insurers (e.g. AXA PPP, CIGNA, WPA) for telephone and Zoom consults.

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