• Claire Callaghan

How do online Physio consultations work?

Updated: Jul 22

In these changing times, Physios have adapted so you can access Physiotherapy. It is important to acknowledge that the benefits of manual treatment and that there are many benefits to ‘in person’ Physio assessment and treatment. However, via a virtual consultation, Physios can listen, look, provide provisional diagnosis and advise on management to alleviate pain, stiffness and increasing exercise. In fact, video and telephone discussion facilitate this nicely. I have been providing detailed exercises for patients, complete with pictures and videos of how to do the exercises and how to progress them. For over 15 years I, and many other physios, have been doing video gait analysis, and use online tools such as HUDL to analyse movement and performance in a scientific, evidence based way. I’ve been doing this even more since lockdown started, reviewing walking and running gait via videos sent to me and giving guidance and advice based on this. How people move during walking and running tells physios so much about relative strengths, weaknesses and patterns of movement. I don’t seek to change how people walk and run. Rather, I let people know about how they move, what it tells me about their relative strengths and pain and how we can modify things to reduce pain and stiffness and improve performance, speed and how they feel.

How Zoom consultation works

1. Contact me: ph 07913233344, email claire@clairecallaghan.com or via the contact form. I can have a brief, free chat to ensure the Zoom virtual consult is the right approach for you (or signpost you to other options if not).

2. If we agree that a Zoom consult is the best way forward, you will receive an email with a link and a password to access the Zoom meeting.

3. You will receive a Personal Details and Medical Questionnaire to fill in prior to the meeting. Please fill this in, sign electronically and return it prior to the meeting.

4. Five minutes before your Physio Zoom meeting, using the device of your choice, click on

the Zoom link and follow the instructions for starting the session. Ideally you would use a tablet or PC for the session as the easier it is to see me and how I’m moving (e.g. showing you exercises), the higher the quality of the session. Ensure you join the Zoom meeting with computer audio and video

And voila! You are all set to resolve your pain and injury.

All information is confidential and transferred and stored in a manner consistent with GDPR requirements and to protect your privacy.

In recognition of the current circumstances and the inability to see people ‘in person’, I’ve adjusted my fees. Zoom consult is £38 for 40 minutes, including follow up supplementary material e.g. exercise videos and instructions, medical correspondence. I’m also covered by some insurers (e.g. AXA PPP, CIGNA, WPA) for telephone and Zoom consults.